EU CAPTCHA

Yes. Contact support to cancel. Access will remain active until the end of the current paid period.

The price for the Enterprise Plan is based on your requirements regarding the necessary verifications and service level agreements (SLAs). Contact us now to receive a quote tailored to your needs.

Basic
Basicis designed for teams that are comfortable managing most issues independently. Support requests for Priority 1 and 2 incidents can be submitted via ticket (Mon–Fri, 9–18h, excluding public holidays), but response times depend on capacity and are not guaranteed. Priority 3 and 4 requests are not covered. You receive 1.5 hours of personal support per month, with the option to purchase additional hours. No dedicated onboarding or Customer Success Manager is included.

Professional
Professional is designed for teams that require guaranteed response times and structured onboarding support. Priority 1 incidents are handled within 1 hour, reachable by phone 24/7. For Priority 2 incidents you will receive a response within 5 hours via ticket (Mon–Fri, 9–18h), and for Priority 3 incidents within 48 hours via ticket. Priority 4 requests are not covered. Onboarding totals 5 hours with a Customer Success Manager, covering the Myra application, your booked add-ons, and regular check-ins during the onboarding phase. You receive 4 hours of personal support per month through a shared Customer Success Manager, plus yearly feedback sessions for optimizing collaboration.

Premium
Premium is designed for teams that require the fastest possible response times and a dedicated point of contact. Priority 1 incidents are handled within 30 minutes by phone 24/7, Priority 2 within 2 hours via ticket, Priority 3 within 24 hours via ticket, and Priority 4 inquiries within 48 hours via ticket (Mon–Fri, 9–18h where applicable). Onboarding totals 8 hours with a Customer Success Manager, including extended support of 5h30 during the onboarding phase itself. You receive 8 hours of personal support per month with a dedicated – rather than shared– Customer Success Manager, plus yearly feedback sessions for optimizing collaboration.

Definition of Priority Levels

• Priority 1 = Global unavailability of the Myra service despite redundancy

• Priority 2 = Local unavailability of the Myra service despite redundancy or significant deviation in access speed from the normal case.

• Priority 3 = Problem without affecting the availability of the Myra service

• Priority 4 = Inquiry about product or service

All plans – including the entry-level Starter plan – include unlimited site keys. A site key is a unique ID for each website or app and allows for separate management of settings and statistics for each domain.

No. The solution is fully accessible and requires no user interaction whatsoever. No traffic lights, no distorted text, no checkboxes.

An assessment is counted when the captcha widget starts its background verification. We offer two modes that determine when exactly this happens:

In the default mode ("solved immediate"), the widget begins its verification as soon as the page loads. This provides the best user experience because the captcha is already completed by the time the user is ready to submit the form. However, it means that every page view with a form counts as an assessment, even if the user never submits.

In the alternative mode ("solved triggered"), the widget only starts its verification when the user interacts with the form — for example, by clicking into a field or hovering over the widget. This reduces the number of assessments on pages where many visitors see the form but few actually complete it. You can conveniently switch to this mode in your application settings.

In both modes, the background verification and the server-side check together count as a single assessment in your billing.

No. EU CAPTCHA does not scan or store any form content. Sensitive form data is transmitted directly to your backend server. Myra does not have access to the form's content at any time.

Yes. Under the General Data Protection Regulation (GDPR), a Data Processing Agreement (DPA) is required whenever a service provider processes personal data on behalf of a customer. As EU CAPTCHA processes data as part of its service, signing a DPA is mandatory before use.

You can download our DPA template here: [DPA Template – PDF]

No. The EU CAPTCHA widget does not set cookies and does not permanently store data in the browser. You do not need to add it to your cookie consent banner.

You can include the following section in your privacy policy:

EU CAPTCHA
On our website, we use the EU CAPTCHA service provided by Myra Security GmbH, Landsberger Straße 187, 80687 Munich. EU CAPTCHA is used to protect our website from abusive automated access (e.g., by bots), spam, and attacks such as credential stuffing, and to ensure the security of our online services. When you access certain areas of our website, particularly when submitting forms, the integration of the CAPTCHA service establishes a connection between your browser and the servers of Myra Security GmbH. In this context, technical information is processed that is necessary to distinguish automated requests from legitimate user requests. In particular, log data and device data are processed.

This data is analyzed by Myra Security to perform a risk analysis and to detect and, if necessary, block automated access. Myra Security GmbH does not store the end user’s personal data. Data that could identify the end user is anonymized, for example, using one-way hashing. Processing is based on Article 6(1)(f) of the GDPR. Our legitimate interest lies in protecting our website and the underlying IT infrastructure from misuse, automated attacks, and spam. In this context, Myra Security GmbH acts as a processor on our behalf in accordance with Article 28 of the GDPR. Data processing takes place in data centers within the European Union.

For more information on data processing by Myra Security GmbH, please visit: https://www.myrasecurity.com/en/privacy-policy/