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Effective April 01, 2026
1.1. These Terms and Conditions govern the legal relationship between Myra Security GmbH, Landsberger Str. 187, 80687 Munich (“Myra”) and its customers (“Customer”) with respect to the provision of Myra’s services. The scope of services to be provided is determined by the Myra product purchased by the Customer and the service description for that product. Myra does not provide its services to consumers, but exclusively for the purposes of the Customer’s commercial or self-employed professional activities (Entrepreneur). These Terms and Conditions therefore do not apply to consumers (Section 13 of the German Civil Code (BGB)), but exclusively to Entrepreneurs (Section 14 of the German Civil Code (BGB)).
1.2. The validity of any provisions that deviate from or go beyond these regulations is excluded.
1.3. A contract is concluded when the Customer orders one of Myra’s products directly online or enters into an individually negotiated contract with Myra.
1.4. The Customer will be provided with these Terms and Conditions prior to the conclusion of the contract.
1.5. The Terms and Conditions are available exclusively in German or English. Myra has not submitted to any codes of conduct within the meaning of Article 246c No. 5 of the Introductory Act to the German Civil Code (EGBGB).
2.1. Scope of Functions and Provision of Services The scope of functions of the products covered by the contract and the content of the services provided by Myra are set forth in the relevant product and service descriptions.
2.2. Excluded Uses Myra’s services are not designed or intended for use or transfer as equipment for deployment in high-risk areas. This specifically excludes use for the operation of nuclear power facilities, air traffic navigation and communication facilities, direct life support systems, or weapon systems, as well as in safety-critical areas where a failure of the services could directly or indirectly result in death or injury to persons or in serious environmental or other physical damage. The Customer is prohibited from using the Services (and transferring them for use) in these high-risk areas.
2.3. Availability Different target availability levels/SLAs apply to the availability of the product covered by this agreement, which are derived from the product and service descriptions and the target availability ultimately selected by the Customer.
2.4. Setup The process for setting up/onboarding the respective product covered by the contract is documented in the customer portal. Support services provided by Myra must be specifically agreed upon and compensated for as part of the contract conclusion.
2.5. Support Depending on the selected product covered by the contract, different options – some of which are subject to a fee – apply to customer support provided by Myra, as specified in the contract.
2.6. Documentation Unless otherwise agreed, Myra is only obligated to provide documentation available online. Further documentation, training, or instruction services must be specifically agreed upon and compensated.
2.7. Changes to the Services Myra is entitled to modify or adapt the product covered by the contract for objectively justified reasons, in particular to improve functionality, to adapt to technical developments, or to comply with legal requirements. Myra will notify the Customer in writing of any changes that significantly impair the essential performance characteristics of the product at least four weeks before they take effect. In this case, the Customer is entitled to terminate the contract extraordinarily upon the effective date of the change. If the Customer does not terminate the contract, the change shall be deemed accepted.
3.1. The Customer selects one of the offered products as part of a digital or traditional (manual) ordering process.
3.2. Payment for the product is made in accordance with the payment methods offered by Myra and selected by the Customer.
3.3. In the event that Myra does not offer immediate payment for a product as part of the ordering process, an individual contract is concluded between the Customer and Myra, which specifies individual prices, payment terms, and contract durations.
3.4. The term of the contract is determined by the relevant contractual agreement. This agreement also specifies the frequency at which the contract is automatically renewed on a recurring basis if it is not terminated.
3.5. The specific prices/fees and payment deadlines are determined by the selected product covered by the contract and the selected payment plan (e.g., monthly or annually in advance).
3.6. Myra is entitled to adjust the prices for fee-based contractual services annually to offset increases in personnel and other costs. Myra will notify the Customer in writing of these price adjustments and their effective dates at least six weeks before they take effect. The price adjustments do not apply to periods for which the Customer has already made payments. If the price increase exceeds 5% of the previous price, the Customer is entitled to terminate the contract with two weeks’ notice effective as of the date the price increase takes effect; the most recently valid prices will be charged until the termination takes effect.
3.7. If the Customer is in default of payment (i) of the fee or a significant portion of the fee for two calendar months, or (ii) over a period extending beyond two months, with payment of the fee in an amount reaching twice the monthly base fee, Myra is entitled to block the Customer’s access or, following a written reminder, to terminate the contract for cause. In such a case, Myra expressly reserves the right to assert claims for damages.
4.1. The Customer may use their customer account to configure the settings required for using Myra’s services online. The Customer is solely responsible for this configuration. The Customer shall treat their customer account login credentials as confidential, change them regularly, and make them accessible only to authorized persons who absolutely require access for their work duties (the “need-to-know” principle).
4.2. Before using the services, the Customer shall read the documentation provided by Myra and follow the instructions contained therein.
5.1. Myra will treat any data regarding the Customer or the Customer’s end users that comes to its attention during the provision of services as confidential and will use such data exclusively for the purpose of providing services.
5.2. Myra is entitled to name the Customer as a reference customer and to use the Customer’s logo for this purpose (e.g., on Myra’s website or in marketing materials). Further publications, in particular case studies, require the prior written consent of the Customer on a case-by-case basis. The Customer may revoke their consent to being named as a reference at any time with future effect by providing written notice to Myra; materials already published must be removed within a reasonable period of four weeks. If legal claims are asserted against Myra based on the reference, Myra is entitled to charge the Customer for the associated costs, provided that the Customer has expressly approved the reference in advance.
6.1. It is the intention and understanding of the parties that Myra’s services constitute services under a service contract.
6.2. The scope of services owed under the contract is determined exclusively by the offer and the service description; general information on the website, oral or written statements made by Myra prior to the conclusion of the contract, or information contained in Myra’s marketing materials are not applicable.
6.3. If a service provided by Myra is not performed as agreed, the Customer shall immediately report the non-conforming performance to Myra and explain the specific circumstances of its occurrence. Myra shall provide the service as agreed within a reasonable period of time. Myra is entitled to temporarily provide the Customer with workarounds and to subsequently eliminate the actual cause by adjusting the underlying hardware and software, provided this is reasonable for the Customer.
6.4. In all other respects, subject to Section 8, the statutory provisions regarding defective performance and liability for defects shall apply.
7.1. If third parties (including public authorities) assert claims or legal violations against Myra based on the allegation that the Customer has breached its contractual obligations, in particular by infringing the rights of third parties (e.g., copyrights) or has otherwise acted unlawfully (e.g., in violation of applicable laws on the protection of personal data), the following shall apply: The Customer shall immediately indemnify Myra against such claims, provide Myra with reasonable assistance in its legal defense, and indemnify Myra against the costs of such legal defense, including attorneys’ fees at standard industry rates.
7.2. The Customer’s imdemnity obligation applies unless the Customer can prove that it is not at fault.
7.3. A prerequisite for the imdemnity obligation under Section 7.1 is that Myra immediately informs the Customer in writing of any claims asserted, makes no admissions or equivalent statements, and enables the Customer – at the Customer’s expense, to the extent possible – to conduct all judicial and extrajudicial negotiations regarding the claims. To the extent that Myra violates these obligations, the Customer’s imdemnity obligation shall be reduced accordingly.
8.1. Myra is liable
a) for injury to life, limb, or health of a person, the assumption of an express warranty, fraudulent concealment of a defect, or liability under the Product Liability Act. Warranties by Myra are provided only in writing and, in case of doubt, shall be construed as such only if they are designated as a “warranty”;
b) for other damages caused intentionally or through gross negligence by Myra or its legal representatives or vicarious agents;
c) in the case of damages caused by Myra through slight negligence and attributable to material breaches of duty that jeopardize the achievement of the purpose of this contract, or to the breach of duties whose fulfillment is essential for the proper performance of this contract and on whose compliance the Customer may rely (e.g., customer inquiries are no longer processed by Myra at all).
In all other respects, Myra’s liability is excluded regardless of the legal basis.
8.2. In the case of Section 8.1, Sentence 1, Letter c), Myra’s liability is limited to the damage typically foreseeable for a contract of this type (as defined in Section 8.3).
8.3. The parties agree that, in the cases covered by Section 8.2, the “typically foreseeable damage” for all claims arising in a given month shall not exceed the net remuneration for Myra’s services that was agreed upon or incurred for that month (whichever of these two amounts is higher).
8.4. The limitations of liability set forth in Sections 8.1 through 8.3 also apply to claims against Myra’s employees and agents.
9.1. Unless otherwise agreed in an individual contract, the contract is concluded for a specific term (“Initial Term”) and is automatically extended for a specific period (“Extension Term”) thereafter, unless the contract has been terminated by one party with a previously agreed notice period (“Notice Period”) effective at the end of the Initial Term or an Extension Term. The right to terminate the contract for cause remains unaffected.
9.2. Termination by the Customer must be made in writing (e.g., via email) to the email addresses specified in the contract or in writing to Myra’s registered office. Ordinary termination is only possible on the contractually agreed dates in accordance with Section 9.1.
Myra is entitled to unilaterally amend these Terms and Conditions for good cause, in particular due to new technical developments (e.g., new attack methods unforeseeable at the time of contract conclusion), changes in case law or legislation (e.g., regarding data protection law), or because this is necessary for other equivalent reasons (e.g., difficulties in performing the contract due to regulatory gaps that arose after the contract was concluded). If the amendment would disrupt the contractual balance between the parties to a significant degree, the unilateral amendment is not permitted. Myra will expressly notify the Customer of the new version of the Terms and Conditions and provide the option to save the new Terms and Conditions. The Customer may terminate the contract extraordinarily within six weeks of receiving notification of the new version of the Terms and Conditions, effective as of the date the planned amendment takes effect, as described in Section 9.2. If the Customer does not terminate the contract, this shall be deemed consent to the amendment. Myra will inform the Customer of this consequence in the notification displayed on the frontend.
11.1. Myra is entitled to send all statements and notifications related to the contractual relationship to the email address provided by the Customer during registration. The Customer shall check their emails regularly and inform Myra in a timely manner of any changes to their email address.
11.2. The Customer may only set off claims other than their contractual counterclaims arising from the relevant legal transaction or assert a right of retention if such a claim is undisputed by Myra or has been legally established.
11.3. Any amendments to a contract concluded on the basis of these Terms and Conditions must be made in writing. This also applies to any waiver of the requirement set forth herein.
11.4. This contract is governed exclusively by German law, to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
11.5. Since the Customer is an entrepreneur within the meaning of Section 14 of the German Civil Code (BGB), the exclusive place of jurisdiction is Munich. Myra retains the right to bring an action at the Customer’s place of business.
11.6. Should any provision of these Terms and Conditions be or become invalid, this shall not affect the validity of the remaining provisions. In place of the invalid provision, the provision that the parties would reasonably have agreed upon from an economic perspective in accordance with the originally intended purpose shall apply. The same applies in the event of a loophole in these Terms and Conditions.
11.7. In the event of discrepancies between different language versions of the Terms and Conditions or other legally relevant documents, the German version shall prevail.
These Terms and Conditions shall enter into force on April 01, 2026.