Passenger services

Thanks to digitization, passenger services are continuously gaining in efficiency and convenience. Online services such as purchasing tickets by app, digital timetables, and real-time location information are making a major contribution to this. The downside of this digital transformation is that cyber attacks are becoming a real threat to transport companies. Securing digital processes is therefore more important than ever for the industry.

Data protection also plays an important role in the transportation sector. According to research by IBM and Verizon, malicious attacks are the main cause of data breaches and data theft in the transportation sector. There is a risk here of heavy fines as a result of violations of the General Data Protection Regulation (GDPR). Fines of up to 20 million euros or up to 4 percent of annual global sales, whichever is higher, may be imposed. If sensitive customer data falls into the wrong hands, executives responsible for this may face fines or even imprisonment. Transportation companies operating 125 million or more company-related passenger trips per year are also considered critical infrastructure (KRITIS) and must comply with particularly stringent regulatory requirements under the BSI Act (BSIG) and the IT Security Act (IT-SiG).